Terms & Conditions

Company Information

  • Donkey Hill Organic Products Pty. Ltd.
    ABN 67 945 104 924
    288 Lorimer Street, Port Melbourne, 3207, Victoria, Australia
    Phone number: 03 9646 6666
    Fax Number: 03 9646 8383
    Email address: info@donkeyhill.com.au

Shipping Policy

  • Shipping costs are calculated in the shopping cart using the Australia post shipping calculator. We ship using 'regular parcel' from Port Melbourne (3207). Packaged bottles weigh 1kg each. More information can be found on the Australia Post website.

Delivery Timeframe

  • Orders are dispatched within 2 business days. Total delivery time is calculated and displayed in the shopping cart.

Shipping Destinations

  • Donkey Hill Organic Products Pty. Ltd. will happily ship anywhere in the world. Shipping costs will be calculated in the shopping cart.

Customer Service Policy

  • Donkey Hill Organic Products Pty. Ltd. is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy

  • When purchasing from Donkey Hill Organic Products Pty. Ltd. your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@donkeyhill.com.au

Returns Policy

  • All returns and exchanges will be subject to the following policy.
  • • All returns must be accompanied by a valid sales receipt from Donkey Hill Organic Products Pty Ltd.
  • • Failure to provide the original sales receipt (proof of purchase) prohibits DHOP from accepting and processing a return or exchange for any reason . There are no exceptions.
  • • All opened merchandise is subject to manufacturer's explicit warranty and may not be returned to DHOP.
  • • All unopened merchandise must be returned within 30 days of the date of purchase.
  • • Prior to shipping any order back, regardless of product condition, please contact DHOP for a return authorisation.
  • • Returns shipped to DHOP without prior authorisation will not be accepted and no credit will be issued.
  • • Once your return has been authorised, please send your purchase and receipt to DHOP to receive a credit or refund.
  • • For International Orders, DHOP is not responsible for any packages rejected by your country's customs department.
  • • Shipping charges cannot be refunded for any reason.
  • • Order changes and cancellations: We strive for quick order turnaround, so are unable to accommodate changes to an order once it has been placed.
  • • Need further assistance? - Our professional staff is ready to help you. Please call +613 9646 6666 Monday - Friday 9am – 5pm or email judi@rw-s.com.au